Design Plan #1
Scenario 3: You are working with a group of experienced employees at a uniform rental company, which provides full service uniform rental (cleaning, repair, delivery, and maintenance). This group of employees must be able to quickly and accurately evaluate the quality of uniforms that have been brought in for cleaning, to determine whether they are in good shape, need repairs, or need to be replaced. These employees have been with the company for several years in other departments (drivers, sales, etc.) and are transferring to a quality control position. You are training these employees to evaluate the quality of uniforms that come in for cleaning and to determine whether they are in good shape, need repairs, or need to be replaced (Module 13 assignment #4).
These groups of learners are experienced employees who have been with the company for several years in different departments. Teaching these employees how to perform quality control is a new job requirement and may be difficult for them to grasp or stay engaged. These employees will be taught first what the company’s expectation of quality is. They will also, be trained on how to make the required repaired such as sowing on buttons or replacing zippers. Then, the employees will be taught on how to determine when a uniform is not salvable and place an order for a new one.
Adult Learning Theory
The adult learning theory of Andragogy applies to this group of learners. Since these learners have worked with the company for several years and are being moved to the quality control department, the company is tapping into their prior experience in order to capitalize on their expertise (Schoch ; Baker, 2018). Self-directed learning is shown in this example since the employees have to determine whether the uniforms are in good shape, need repairs, or need to be replaced and they are taking initiative and making these decisions on their own (Knowles ; Swanson, 2015).
Adult Learning Principles
Instrumental learning is the focus on these employees individual experience in order for them to perform quality control (Palis ; Quiros, 2014). Since they have worked with the company for several years in other departments they can take that knowledge and apply to their new roles as they understand where most of the wear and tear in uniforms comes from. These employees may participate in group discussions or reflect and review their own past experience as it pertains to making the determination whether the uniforms are in good shape, need repairs, or need to be replaced (Palis ; Quiros, 2014).
The best instructional strategy for these employees is direct instruction. According to the University of Central Florida’s website, under Instructional Strategies, direct instruction is an effective instructional strategy that would allow the group of employees opportunities for guided practice and the possibilities to work in small independent groups. Direct instruction can help the employees with problem-solving and analyzing skills (Heick, 2017). These employees need to know what washing formula, automated wash cycle, and how the stains will be removed for each specific uniform material. By using the direct instructional strategy the employer cannot go wrong as these employees can have a guide or manual to refer too.
The expectancy-value theory for motivation I believe may work on half of these employees in this scenario. Since most of the employees have expectancies for success, this group of individuals must have already demonstrated that they can be successful in the workplace since they are being moved into a quality control position (Allan, 1994). The company must keep the employees motivated to continue to be successful in a new position. Some ways this uniform company may do this could be rewarding the employees for coming up with alternative ways of reducing the time it takes for uniform inspection. Such as having a specialized employee to first inspect the uniform for stains, then one to inspect for holes, wear and tear, and then one to inspect for mission button, labels, or zippers..
Design Plan Alignment
In this learning scenario, I am training experienced employees who have been with the company for many years on how evaluate the quality of uniforms that come in for cleaning and how to determine whether they are in good shape, need repairs, or need to be replaced. In order to do so, the employees along with management have come up with an automatic mend system. This includes a comprehensive, 10-point inspection or quality control of every uniform, every time it is cleaned, helping to ensure that needed repairs are taken care of before you ever have to ask (http://www.unifirst.com/uniforms-workwear/rental/mending-repairs-replacements/). By doing so the employees will use their years of experience in multiple department of the company to ensure the quality control is one of the best departments. The employees will be able to perform group assessments as well as work independently using the 10 point reference manual.
Design Plan #2
Scenario 4: You are working with a group of newly hired employees at a uniform rental company, which provides full service uniform rental (cleaning, repair, delivery, and maintenance). This group of employees must be able to quickly and accurately evaluate the quality of uniforms that have been brought in for cleaning, to determine whether they are in good shape, need repairs, or need to be replaced. You are training these employees to evaluate the quality of uniforms that come in for cleaning and to determine whether they are in good shape, need repairs, or need to be replaced (Module 13 assignment #4).
In this scenario, I will be teaching new employees how to evaluate the quality of the uniforms that come in for cleaning and to determine whether they are in good shape, need repairs or need to be replaced. In order to do so, I w will first have the new group of employees read the instruction manuals for evaluating the uniforms, methods of cleaning and stain removal, and the company’s process for repair or replacements. Since these employees are new and have never worked in this industry, each new employee will be paired with a senior staff member for shadowing. The employees will shadow for the first 30 days of employment then work independently under supervisor of the senior staff member until they are comfortable to work on their own.
Adult Learning Theory
These adult employees are learning a how to perform a new role within a company that they have not work for previously. One of the andragogy’s principles of readiness to learn is shown in this scenario (Knowles & Swanson, 2015). The employees see the value in what is being taught to them (Knowles & Swanson, 2015). By evaluating the quality of the uniforms and determining if repairs or replacements are need will result in happy customers. The employees are also, internally motivated to do well so that they may have the opportunity to move up within the company or move to a difference department (Knowles & Swanson, 2015).
Adult Learning Principles
The two adult learning principles that apply to this scenario are learning by doing and relevance (Cordiner, 2017). Since the employees are new they must participate in hands on learning (Cordiner, 2017). During the period where the new employees are paired with the senior employees, they will be able to practice the tasks that are required under supervision. Also, the new employees will be able to see the relevance of the job position and how it affects the company as a whole (Cordiner, 2017). The company’s customers must keep up their professional image and the new employees must conduct an overall inspection of the uniforms on a weekly basis and replace them when they become worn as to impact either their appearance or function. By doing so, the customers will continue doing business with the uniform cleaning company and recruit new business by word of mouth (http://www.unifirst.com/uniforms-workwear/rental/mending-repairs-replacements/).
The instructional strategies that would work best for this scenario are pairing the new employees with senior staff member and allowing the new employees to work at their own pace. The best and most commonly used instructional strategy in the workforce is shadowing or pairing. A company cannot throw a new employee into a position they know nothing about without training and being signed off on a specific task. By pairing the employee with a senior staff member, the new trainee receives one-on-one training and is able to see first-hand their role from someone who performs the task every day. Once the employees pass the required timeframe for pairing with a senior staff member they need to be allowed to work at their own pace. Employees should not rush through topics and take the time to process what they have learned (Huhman, 2015).
The motivational strategies that would be beneficial in this scenario are self-direction and encouragement. By involving the new employees in determining and seeing the big picture and the goals of the company, it will help to boost the employee’s self-esteem (Larsen, 2014). This will also increase productivity. If an employee can regularly provide feedback or suggestions, it makes them feel important and gives meaning to their jobs (Larsen, 2014). The new group of employees at the uniform rental company many have better or new ideas of creating a faster or more efficient process of inspecting the uniforms. By the company allowing this, it gives the employees a sense of responsibility and they often rise to the challenge (Larsen, 2014).
Design Plan Alignment
The design plan for training new employees to evaluate the quality of uniforms that come into the uniform rental company is multifaceted. These are new employees that must be taught how to evaluate whether the uniforms are in good shape, need repairs, or need to be replaced. The employees must be able to pay attention to detail and focus on quality. They must have the wiliness and readiness to learn to understand their position within the company. By pairing these employees with senior staff members, they will be able to learn by doing and see the relevance their position brings to the company. The employees should be allowed to work at their own pace until the 10-point inspection of every uniformed is grasped and be allowed to offer in relevant feedback to make the work flow better if required.
Design Plan #3
Scenario 5: You are working with a group of married couples who are travelling to Europe for a cooking tour. Under your guidance, they will travel to a variety of countries to learn to cook local cuisine from professional chefs. In addition to cooking lessons, they are getting cultural exposure, some basic foreign language, and continuing education credits at the local college. Before they depart, they must complete a traveler’s safety course. You are teaching basic cultural etiquette, laws, and safe travelling tips (Module 13 assignment #4).
In this scenario I will teach married couples basic cultural etiquette, laws, and safe traveling tips while traveling to Europe for a cooking tour. The married couple must complete a safety course first. This group of married couples has never traveled outside the US and is hesitant in doing so but want the continuing education credits from their local college. The countries they have chosen are France, Portugal, and Spain. The culture and etiquette of each of these countries is very difference. I first instruct the couples to check the government website: https://travel.state.gov/content/travel/en/international-travel/before-you-go/schengen.html to ensure traveling to Europe is safe at this time. I also reminded the married couples that they must have updated passports and to complete the application and obtain a picture right away as it can take up to a month to receive.
Adult Learning Theory
The Adult Learning Theory chosen for this scenario is an integrated approach. This theory is focused on how the mind, body, and sociocultural influences affect learning (Baumgartner, 2001). While the couples are traveling to the different countries they connect to course content in an easier fashion in a sense that they must learn the culture of these countries and understand the laws to stay safe. By using the integrated approach, the couples will recognize the importance of connecting course content in a variety of ways. Such as cooking lessons from the local chefs in the countries they are visiting. This learning theory also promotes growth on several levels and allows the couples to become engaged in visualization techniques to be used while traveling abroad (Baumgartner, 2001).
Adult Learning Principles
The adults learning principles that apply to this learning scenario are prior life experience and learning by doing. Although these couples have never traveled abroad, they do travel frequently within the US. These couples must take their prior travel experiences from American travel and combine it with the safe traveling tips for each country they will visit (Knowles ; Swanson, 2015). Since adults learn by doing, the experience of traveling to Europe for hands on cooking tour is one of the best ways to get hands on experience from professional chefs (Knowles ; Swanson, 2015).
The instructional strategies that best fit these types of learners are strategies based on real–world problems and situations. They also must be meaningful and interesting to the couples who are doing the traveling (Fahner, Hansen, Teachers, ; Liber, 2018). The couples must understand the real-world threats to Americans when traveling to countries outside the US. According to Travel.State.Gov, in Portugal, crimes such as pickpocketing and purse snatchers at popular tourist spots and restaurants are common and because of this I have asked that the married couples not bring purses or small backpacks that can be easily stolen. Also in Portugal, capturing video or photos of the police or military and certain buildings is illegal, and could lead to arrest or detention ( https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/Portugal.html). The couples are not allowed to take photos other than during the cooking lessons with the chef. Since France is another country that the married couples will be traveling to it is important for the couples to understand why there are certain threats to American in these areas. Currently, France travel advisory is a level 2 which means all must exercise increased caution due to terrorism (https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/France.html). Terrorist groups continue plotting possible attacks in France (https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/France.html). All couples must continuously be aware of their surroundings (https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/France.html). In Spain, according to the website Travel.State.Gov, there have been reports alleging sexual assaults by a tour operator based in southern Spain. Because of this no couple will be allowed to book any tour outside of the cooking tour approved by the school. The couples will also not be allowed to drink alcohol or take drug of any kind while traveling during this project. Lastly the couples must register for the Smart Traveler Enrollment Program (STEP) at https://step.state.gov/step/. This free service allows travelers to enter information about their trip abroad so that the Department of State can better assist them in an emergency (https://www.northwestern.edu/global-safety-security/health-safety/travel-safety/crime-deterrence.html)
Since traveling to Europe for a cooking tour is exciting and motivating already but some additional strategies which can be used to spread additional excitement amongst the couples could be a cooking related scavenger hunt and contest judged by the professional chef. Another motivational strategy to for safety is taking the safety course and actually speaking with people who have had worldwide first hand experiences and write a reflection paper regarding other country laws, safety, and etiquette. By speaking to other travelers, the students can determine what they can do to blend in so that they are not targeted as a tourist.
Design Plan Alignment
For this scenario, a group of married couples will be traveling to Europe for a cooking tour and prior to the trip the couples must complete a traveler’s safety course, learn cultural etiquette, other country laws, and safe traveling tips. The learners are adult couples therefore the principles and theories of andragogy will apply. An intergraded approach is the best for this scenario as the couples will recognize the importance of safety and connecting the course content in what they learning overseas. Such as cooking lessons from the local chefs in the countries they are visiting. The adult learning principles that apply here are prior life experience such as previous vacations or employment travel and learning by doing. A hands on learning approach is one of the best ways for adults to see relevance in their assignment. Ample time preparation and country research is key for the couple’s safety and will ensure that they have an enjoyable time while learning.
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Uniform Mending, Repairs, and Replacement. (n.d.). Retrieved from http://www.unifirst.com/uniforms-workwear/rental/mending-repairs-replacements/
(n.d.). Retrieved April 29, 2018, from https://travel.state.gov/content/travel/en/international-travel/before-you-go/schengen.html
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