Capacity planning is an important part of organisation and organisation planning. A capacity plan will supports the objective of best, and cost effective, provisioning of resources and services by matching them to business demands. It will help me identify and reduce inefficiencies linked with either under-utilized resources or unmet guest demand and to provide satisfactory service levels in a cost-efficient manner. The plan will help ensure that all my team are capable of performing all required functions, that the team will all perform as efficiently as possible, and accommodate realistic progress without being too wasteful
Email and Social Media responses have never been monitored in the past, Guest contact via these channels is growing at great speed.