Student Details

Student Details ( Student should fill the content)
Name
Student ID (UWIC ID and ICBT ID) Cardiff Met ID : ICBT ID :
Scheduled unit details
Unit code MBA 7061
Unit title Operations Management
Assignment Details
Nature of the Assessment REPORT
Topic of the Case Study GIVEN
Learning Outcomes covered YES
Word count 6000
Due date / Time As communicated in the assessment plan
Extension granted? (For Office use only) Yes No

Declaration
I certify that the attached material is my original work. No other person’s work or ideas have been used without acknowledgement. Except where I have clearly stated that I have used some of this material elsewhere, I have not presented it for examination / assessment in any other course or unit at this or any other institution
Signature Date
Result (Assessor use only)
Marks by 1st Assessor Name ; Signature of the 1st Assessor Agreed Mark
Marks by IV: Name ; Signature of the IV
For Office use only (hard copy assignments)
Receipt date Received by

Assignment Type ; Title:
For student use: Critical feedback on the individual progression towards achieving the assignment outcomes

For 1st Assessor use: Assessment feedback
Strengths

Weaknesses
Name ; Signature of the Assessor : Date :
Comments by the IV

Name ; Signature of the IV: Date :
?
Operations Management MBA 7061
Assignment (Individual work)
Weighting of assessment: 100% of total marks – 6000 words
Learning Outcomes Covered
• Evaluate the nature, scope and extent of manufacturing and service operations strategy;
• Critically evaluate the use of quality tools and techniques for a wide range of organisational problems;
• Solve complex operational problems related to managing capacity and constraints within organisations;
• Demonstrate the application of strategies, tools and techniques to improve business operations and appraise and select appropriate methods for managing supply bases for a variety of organisations

Assignment brief

Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. Operations management is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization.
Operations management is chiefly concerned with planning, organizing and supervising in the contexts of production, manufacturing or the provision of services. As such, it is delivery-focused, ensuring that an organization successfully turns inputs to outputs in an efficient manner. The inputs themselves could represent anything from materials, equipment and technology to human resources such as staff or workers.

Tasks
1.) Explain the role and responsibilities of an operations manager within an organization. Critically evaluate how the above role and responsibilities should vary from service organizations to manufacturing organizations. Support your answer with real world examples. (15 marks)

2.) Describe the input-process-output model of a selected organization. Draw Process Flow charts and Process Interaction charts to describe three processes of it. By explaining appropriate theories, re-engineer the above processes for improvements. ( 25 marks)

3.) Using a product of your choice, examine the content and purpose of the product design process. Strengthen your answer with (20 marks)
a. Idea generation
b. Screening
c. Business analysis
d. Concept testing
e. Product development
f. Market testing
g. Product launch (Introduction)

4.) Critically describe the purpose and importance of Capacity Management in an organization. Support your answer with an appropriate examples for :
a. flexibility of the operations strategy to meet demand fluctuations
b. tactics to match the capacity with demand
c. business expansion considerations
d. complementary demand patterns to optimize organization resources including human resources
(20 marks)

5.) Describe the following processes in an organization with an appropriate examples. (20 marks)
a. Supply chain management
b. Quality management
c. Innovation , Technology and Knowledge management
d. Inventory management
e. Customer service management

Assessment Criteria
The following criteria will be used when marking your assignment equations:-
1.) Evidence to research, literature review, use of appropriate theories and examples wherever needed to answer questions.
2.) Independent thoughts, arguments and knowledge.
3.) Creativity and novelty of recommendations/improvements
4.) Depth of the analysis and relevance.
5.) The format, flow of answers and citations.

Criteria for marking provided below
GRADES 19-20 17-18 13-16 9-12 5-8 1-4
STRUCTURE OF ESSAY Clear and logical structure in line with main tenets of the topic Clear structure Reasonably defined Adequate, tendency not to be very clear in line with the main tenets of the topic Limited structure, not very relevant Very limited, totally lacking in relevance
RESEARCH Excellent, considerable reading from a wide variety of sources Good variety of sources used Reasonable attempt to uncover information around the topic Adequate reading, not enough breadth in variety of issues Limited reading, not enough relevancy Poor research, reliance on Websites
KNOWLEDGE
Outstanding ;wide breadth and depth
Up to date but lacking in depth and breadth Reasonably up to date Adequate but lacking in depth and breadth Limited Very limited, and no breadth and depth

INDEPENDENT THOUGHTS
Clear evidence of original thought Evidence of independent thought Discussion based on assertions Little evidence of assertion, more description than argument Very few facts, no evidence of independent thought No evidence at all of independent thought
ANALYSIS Exceptional Very good analysis Limited in places Limited in places and superficial Poor analysis None

ARGUMENTS
Excellent Outstanding; excellent at times Relevant but not always comprehensive Superficial Few relevant to the topic Hardly any relevant to the topic
CITATION ACCURACY Brilliant Very good Good, but lapses Poor Very poor/None None
FOCUS Clear focus consistent throughout Well focused Well focused but lapses Lack of focus No focus Complete lack of focus, no relevancy at all

REPORT STRUCTURE
? Paper Size : A4
? Word Count : 6000 words
? Printing Margins : LHS; RHS: 1 Inch
? Binding Margin : ½ Inch
? Header and Footer : 1 Inch
? Printing : Single Sided
? Basic Font Size : 12
? Font Style : Arial/Times New Roman
? Presentation : Bound Document

Important Information for Students
• A hard copy spiral bound document must be submitted to the postgraduate department and the softcopy of the assignment should be uploaded to ICBT SIS on or before the deadline. In addition to this the softcopy of the assignment should be uploaded to the TURNITIN via Cardiff Met Moodle. Students must upload the softcopy before the hardcopy submission. The submission of hardcopy and uploading of softcopy must take place on or before 04.30 pm on the submission day.
Please log on to www.icbtsis.lk to upload your assignment.
For TURNITIN submission please log on to www.cardiffmet.ac.uk and submit through the Moodle (For more information please check your MBA handbook).
• Uploaded softcopy should be named as MBA-(subject number) (followed by the Cardiff met student ID.
E.g. for Delivering Successful Projects Assignment
MBA-7024 -2000000
? Students are expected to keep a backup of all the assignments. ICBT and Cardiff Metropolitan University have all the right to re call for soft copy of any assignment at any time during the course.
? Please note that plagiarism is treated as a serious offence and therefore the work you produce must be individual and original although may work in groups in some instances (Please refer to Student Handbook on Plagiarism ; Cheating).
? All sources of information must be referenced using “Harvard referencing” where a reference listing should be included at the end of the assignment.
? Please note that the submission date given for this assignment is the final date that you can upload the assignment. No late submissions are allowed by the system. (Please refer to the Student Handbook on Assessments – Late Submissions).
? Please refer to Student Handbook on Assignments – Re-submission, mitigating circumstances procedure.
? Please include the assignment coversheet in your answer. Please avoid copying assignment question in your answer file.

.) Explain the role and responsibilities of an operations manager within an organization. Critically evaluate how the above role and responsibilities should vary from service organizations to manufacturing organizations. Support your answer with real world examples. (15 marks)

2.) Describe the input-process-output model of a selected organization. Draw Process Flow charts and Process Interaction charts to describe three processes of it. By explaining appropriate theories, re-engineer the above processes for improvements. ( 25 marks)

3.) Using a product of your choice, examine the content and purpose of the product design process. Strengthen your answer with (20 marks)